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Angela Patrick Coordinator
"I joined THITA in August 2009 following 18 years service with Guardian, News and Media. As a Prince2 qualified project manager and service delivery specialist I was well equipped to support THITA in its transisition to Community Interest Company by rebranding the business and roll out innovative and diverse processes. I have just passed my BSL Level 1 qualification and am due to start Level 2 in September 2011!"
Duties include:
- Coordinates overall operational function of day to day bookings of interpreters
- Marketing, publicity and promotion of THITA to ensure its ongoing success!
- Establishes supervision/support and development for staff
- Establishes partnerships and working framework with local community agencies
- Tender compilation and presentation for new business
- Ensures quality of service delivery to best practice guidelines
- Development of operational and organisational systems and procedures
- Analysis of interpreting and translation services countywide
- Recruitment of interpreters, language assessment, selects and oversees yearly induction in order to maintain and develop interpreting database
- Manages resources/undertakes business planning
- Establishes support network for interpreters and community
- Keeps abreast of new developments
- Coordinates training
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Margarita Tsoi Administrator
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"I joined THITA as an Administrator in 2004 and have recently helped develop new accountancy and administritive procedures which have proved both time saving and cost effective. I am also a qualified DPSI interpreter in Cantonese and Mandarin which offers us a valuable insight into frontline interpreting!
Duties Include:
- Receives requests for interpreters and translation work
- Matches the interpreters and translators to the needs of clients/service users
- Sends out necessary paper work i.e. verbal and written confirmations to the client and interpreters together with monitoring form and data entry
- Maintains electronic data of both Service users and members
- Maintains accounts e.g. sales and purchase ledger, invoices,receiving payments, online banking and payment to interpreters
- Assists Coordinator with training programmes and material
- Maintains office harmony!
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